Skip to main content

Privacy Policy

Last updated: 8 October 2026

At L.J. Vans, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our services.

We are committed to handling your information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

L.J. Vans is a mobile van lining and interior upgrade business based in Stratford-upon-Avon, providing services to customers across mainland UK.

Business name: L.J. Vans
Business address: Stratford-upon-Avon, CV37 8UU
Website: https://ljvans.co.uk
Email: info@ljvans.co.uk

For enquiries relating to your personal information or this Privacy Policy, please contact us using the email address above.

2. Information We Collect

We may collect and process the following personal information:

  • Your name and contact details, including email address and telephone number.

  • Your address, postcode or location where services are requested.

  • Vehicle details and information about the services you require.

  • Information submitted through our website contact and enquiry forms.

  • Correspondence exchanged with us by email or through other communication channels.

  • Technical information about your visit to our website, including browser type, device information, pages visited and website usage data.

We only request information reasonably necessary to respond to enquiries, provide quotations, arrange services and operate our business.

3. How We Collect Your Information

We collect personal information when you:

  • Complete a contact or enquiry form on our website.

  • Contact us directly by email.

  • Request a quotation or information about our services.

  • Arrange or purchase services from us.

  • Browse our website, where technical information may be collected through cookies and analytics technologies.

Our website uses Gravity Forms to process online enquiries. Information submitted through these forms is sent to us for the purpose of responding to your request and may also be stored within our website’s administration system, depending on its configuration.

4. How We Use Your Information

We use personal information to:

  • Respond to questions, enquiries and quotation requests.

  • Discuss and arrange van lining, insulation, sound deadening and other interior upgrade services.

  • Provide quotations, bookings and customer support.

  • Communicate about ongoing or completed work.

  • Maintain appropriate business, financial and administrative records.

  • Monitor website performance and improve our online services.

  • Maintain the security and functionality of our website.

  • Comply with applicable legal and regulatory obligations.

We do not use information submitted through our contact forms to send unsolicited marketing emails.

If we introduce optional marketing communications in the future, we will provide appropriate information and choices in accordance with applicable law.

5. Our Legal Basis for Processing Information

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contractual necessity: Where information is needed to provide a quotation, take steps towards entering into an agreement or deliver services you have requested.

Legitimate interests: Where processing is reasonably necessary to respond to general enquiries, manage customer relationships, maintain website security or operate and improve our business, provided those interests are not overridden by your rights and freedoms.

Legal obligations: Where information must be retained or processed to comply with tax, accounting or other legal requirements.

Consent: Where consent is required, including for certain optional cookies and analytics technologies.

You may withdraw consent at any time where consent is the lawful basis for processing.

6. Website Analytics and Cookies

Our website uses Google Analytics to help us understand how visitors interact with our pages and services.

Depending on the configuration, this may include information about pages viewed, visit duration, general geographical location, device types and website navigation.

This information helps us understand website performance and identify areas for improvement.

Where consent is required, optional analytics technologies will only be activated after you have provided it.

Further information is available in our Cookie Policy.

7. Sharing Your Information

We do not sell your personal information to third parties.

Where necessary, information may be processed by trusted service providers supporting the operation of our business, including:

  • Website hosting and technical maintenance providers.

  • Email and communications providers.

  • Website form processing services.

  • Google Analytics and related website measurement services.

  • Professional accounting or administrative service providers, where applicable.

We may also disclose information where legally required or where necessary to establish, exercise or defend legal claims.

We take reasonable steps to ensure that third parties handling personal information do so securely and in accordance with applicable data protection requirements.

8. International Data Transfers

Some third-party technology providers, including Google, may process personal information outside the United Kingdom.

Where international transfers of personal information take place, we will ensure that an appropriate lawful transfer mechanism or safeguard applies, as required by UK data protection law.

You can contact us for further information about relevant safeguards.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Enquiry information is retained for the period reasonably required to respond to your request, manage any subsequent correspondence and maintain appropriate business records.

Where an enquiry leads to work being carried out, relevant information may be retained for longer to meet contractual, accounting, legal or legitimate business requirements.

Financial and transaction records may need to be retained for statutory accounting and tax purposes.

We periodically review the information we hold and delete or securely dispose of personal information when it is no longer required.

10. Keeping Your Information Secure

We take reasonable technical and organisational precautions to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, software maintenance and appropriate website hosting arrangements.

Although we take reasonable steps to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of how your information is processed.

  • Object to processing based on legitimate interests.

  • Request transfer of your information where the right to data portability applies.

  • Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please email info@ljvans.co.uk.

Your right to object: You have the right to object to processing of your personal information where we rely on legitimate interests. We will consider your objection in accordance with applicable data protection law.

12. External Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Complaints

If you have concerns about how we handle your personal information, please contact us at info@ljvans.co.uk so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

15. Contact Us

For any questions about this Privacy Policy or how your information is handled, please contact:

L.J. Vans
Email: info@ljvans.co.uk
Website: https://ljvans.co.uk